I haven't received my order!

There’s a few things you can do if your order hasn’t shown up!

  1. Check our Order Tracker to see if the post office may have held the item, or if delivery was delayed.
  2. Contact your local post office or go in with a government-issued ID to pick up the held item.
  3. If you have a leasing office or a front desk where packages may be left if you’re unavailable, check to see if they may have been held for you there.

If these above steps don’t work, please Contact Us!


Method Delivery Time
USPS First Class 4-10 Business Days
USPS Priority Mail 2-5 Business Days
USPS Express Mail (Signature Required) 1-3 Business Days