I see multiple charges on my account. Why?
Multiple charges can appear on your account for 3 reasons:
- Multiple declined order attempts will cause multiple charges to appear as pending on your account. Please keep in mind that pending transactions are declined transactions that have been placed on hold. These transactions will fall off your account within 2-5 business days. If the transaction appears on your account for longer than 5 business days please contact us here.
- Orders successfully submitted multiple times will cause multiple charges on your account. If you have multiple approved charges on your account please contact us here.
- Post purchase items can also cause multiple charges to your account. Post purchase items are items that you selected to add on to your order once the original order was successfully submitted. This will show two transactions because there is one charge for the original amount of your order and a second charge for the additional items that were added on.